Got Questions?We Have Answers.

Q.Does HoloSwaps charge a fee?

Yes — HoloSwaps charges a 2.5% platform fee based on the value each party receives. For example, if you receive $400 worth of cards, you pay $10. If your trade partner receives $200 worth of cards, they pay $5. The fee is shown upfront before you submit a trade proposal, and is collected only when the trade completes.

Q.When exactly is the fee charged?

The fee is collected at trade completion — after both cards have been verified by our team and ownership has transferred. If a trade is cancelled or fails verification, no fee is charged.

Q.Does cash added to a trade affect my fee?

Yes. Cash sweeteners are included in what the receiving party gets. So if you receive $350 in cards plus $50 cash from your trade partner, your fee is 2.5% of $400 = $10. The person who added the cash pays their fee based on the cards they receive.

Q.Why do cards go through a verification center instead of directly to the other trader?

Sending cards directly to each other creates a chicken-and-egg problem — who ships first? It also opens the door to scams. By routing through us, both parties are protected: we confirm both sets of cards arrive before forwarding anything. Neither trader is left empty-handed.

Q.Who pays for shipping?

Each trader is responsible for shipping their own cards to the verification center. HoloSwaps covers the cost of forwarding cards to the recipients after verification.

Q.How long does the whole process take?

From acceptance to receiving your cards: shipping to us (varies by location) + 2–5 business days verification + shipping back to you. Most domestic trades complete within 2–3 weeks total.

Q.Can I cancel a trade after accepting?

Once both parties accept and shipping has started, cancellation requires mutual agreement and may affect your reputation score. Cancelling without cause repeatedly can result in account suspension.

Q.What happens if a card doesn't pass verification?

If a card's condition is significantly worse than listed, or if it appears counterfeit, we'll pause the trade and open a dispute. Both traders are notified, and we'll work to resolve it fairly. Counterfeit cards are never forwarded — the sender's account is permanently banned.

Q.What counts as a failed verification?

A card fails verification if: its condition is materially worse than listed (e.g. listed NM, arrived Heavily Played), it appears to be a counterfeit or proxy, or it's the wrong card entirely. Minor cosmetic differences within the same condition grade are not grounds for failure.

Q.What if the other trader never ships?

If a trader doesn't provide tracking within 5 business days of acceptance, you can open a dispute. We'll attempt to contact them, and if there's no response, we'll cancel the trade and your cards (if already sent) will be returned to you.

Q.Is my shipping address kept private?

Yes. Your address is only used to ship your received cards back to you from our verification center. It is never shared with the other trader.

Q.How do I report a problem?

Open the trade in question and use the Dispute button, or visit the Support page to submit a ticket. Please include photos and any relevant details.

Q.What affects my reputation score?

Your reputation score is the average of all ratings left by your trade partners after completed trades. Ratings are on a 1–5 scale. Disputes resolved against you can also lower your score.

Q.Can my account be banned?

Yes. Accounts that submit counterfeit cards, repeatedly cancel trades without cause, or are found to be engaging in fraud are permanently banned. We take the integrity of the platform seriously.